Welcome to AZ Logistics. We are committed to providing professional land and sea freight brokerage services to ensure that our customers’ needs are met with the highest levels of quality and efficiency. Please read the following terms and conditions carefully as they constitute a binding agreement between the company and the customer.

 

First: Land Freight Brokerage

1.⁠ ⁠Services Provided

• – Coordinating land transport operations inside and outside the country’s borders.
• – Contracting with licensed transport companies to provide shipping solutions that suit the nature of the goods.
• – Providing shipment tracking services and customer support throughout the transportation period.

 

2.⁠ ⁠Responsibilities

• – Company Responsibility:
• – Selecting certified and licensed transport companies.
• – Ensuring the provision of shipping services that meet the customer’s requirements.

 

Customer Responsibility:

• – Providing accurate information about the goods (weight, name of shipment).
• – Commitment to paying the fees and providing the required documents.

 

3.⁠ ⁠Insurance

• – The company provides the option of insuring goods transported by land in cooperation with approved insurance companies.
• – Customers are advised to obtain insurance to cover any potential risks during transportation.

 

4. Cancellation and Amendment

• – The land freight request can be modified or cancelled provided that it is notified at least one day before the specified transport date.
• – In case of late cancellation or amendment, administrative fees may be imposed.

 

5.⁠ ⁠Prohibited Goods

• -It is prohibited to transport hazardous materials, illegal goods, or goods that require special permits without prior coordination.

 

Second: Maritime Freight Brokerage

1.⁠ ⁠Services Provided

• – Coordination with international shipping companies to transport goods.
• – Selecting the most appropriate shipping lines based on the customer’s location and destination of the shipment.
• – Providing support in preparing the necessary documents such as the bill of lading, packing list, and commercial invoices.

 

2.⁠ ⁠Marine Insurance

• – The company provides brokerage services for cargo insurance in cooperation with reliable insurance companies.
• – Marine insurance is optional, but recommended to cover risks related to maritime transport.

 

3.⁠ ⁠Ports and Customs Clearance

• – Determining the ports of sailing and arrival in coordination with shipping companies.
• – Providing customs clearance support services, provided that the customer bears the required customs fees and submits the necessary documents.

 

4. Cancellation and Amendment

• – The customer may cancel or amend the sea freight order provided that he notifies the customer at least one day before the scheduled sailing date.

 

5.⁠ ⁠Prohibited Goods

• – It is prohibited to ship hazardous materials, illegal goods, or goods that require special permits without obtaining them in advance.

 

General Provisions

1.⁠ ⁠Legal Obligations

• – The Company and the Customer shall abide by all local and international laws related to shipping and transportation activities.
• – It is prohibited to use the services for any illegal purposes.

 

2.⁠ ⁠Packaging

• – The Customer shall be obligated to pack the goods in a manner that ensures their safety during transportation.
• – The Company provides packaging consultations upon request.

 

3.⁠ ⁠Fees and Payment

• – The service fees are calculated based on the nature of the goods, the distance, and the type of service required.
• – Payment shall be made in advance or according to prior agreement between the two parties.

 

4.⁠ ⁠Compensation and Liability

• – The Company is not responsible for any delay or damage resulting from circumstances beyond its control such as natural disasters or wars.
• – Any complaints regarding loss or damage of goods are dealt with in accordance with the terms of the shipping policy with the carrier.

 

5.⁠ ⁠Disputes

• – All disputes are subject to the laws of Jordan.
• – Disputes are resolved amicably, and if this is not possible, arbitration or the judiciary are resorted to in accordance with local laws.

 

AZ Logistics always seeks to provide the best logistics solutions to support your business and facilitate land and sea shipping operations with professionalism and reliability.